Don't worry, this takes a little while - XRP's history usually updates about every 30 minutes.

According to Ripple's requirements, you must have at least 20 XRP in your account to send.

It is the place where your document was issued.

For successfull verification Proof of identity follow these rules:

• The document must be valid for 6 months
• The document must be officially confirmed
• All edges of the document must be visible
• All images must be clear and readable
• English symbols only are allowed or a certified translated copy
• Colored documents only are accepted
• No editing, original images only are allowed
• No cropping
• Screenshots or photos of documents from screen are not allowed

For successful Address verification follow these rules:

• The proof of address must be not older than 3 months
• The address should be in full, with all necessary information including postal code
• The original bank statement has to be also certified: to be stamped as a true copy by the issuing bank
• English symbols only are allowed or a certified translated copy
• P.O. Boxes are not allowed in the address
• No editing, original images only are allowed
• No cropping
• Screenshots or photos of documents from screen are not allowed

You can cancel only New or Pending orders:

- via 'cancel' button on the order page;

- via link in order e-mail;

- at My Orders (only for registered users).

Please contact our Support Team and provide them with the refund details.

• The problem is on the payment system side. As soon as the problem is fixed, your funds will arrive in your account shortly thereafter.
• Your e-currency wallet was blocked or had some restrictions placed on it. In this case, we will send you your money back, except the payment system fee in 1 to 7 days.
• You have specified the wrong payment data. In case that account exists, and we completed the transaction, you should contact the owner of that account, and talk to them. If the account does not exist and the payment freezes in our system, we will complete this transaction to the right address after checking your ID.

There can be few reasons:

1. You made a mistake in the details.
2. The direction of your order is PerfectMoney -> Any, sometimes Perfect Money checks your payment within a few hours, so the order is automatically canceled. You need to contact us and provide the order number. After the money will be credited to the account, we'll complete the order.
3. There are not enough reserves to complete the payment - you can wait for the replenishment or ask for a refund.
4. Your amount is less than the minimum allowed.
5. You have paid your order manually, so we cannot complete the payment. In this case, the order will be refunded.

A transaction is a transfer of the amount between Bitcoin wallets, this information is included in the blockchain. We can not affect to the speed of transactions confirmation, it takes some time.

The funds cannot be refunded if you sent money to the wrong wallet. Unfortunately, you will not be able to refund them.

Yes, the received amount will be recalculated upon our receiving confirmation (or process the exchange) but only if that time is more than 10 minutes.

Don't worry, if you specify the correct e-mail address while making a transaction, you should receive an email with the necessary link. By following the link you can finish your order.

To make sure your Bitcoin transaction is confirmed quickly, set a fee of at least 0.00180000 BTC/kb when sending a BTC.

If your transaction's commission is too low, you run the risk of waiting a long time for an order to be processed (12-72 hours). Swapnology.com requires three confirmations from the Bitcoin network. Right now a commission of less than 0.00180000 BTC/kb is considered to be low.

Your payment could have been received with a long delay. Please contact our Support Team.

Unfortunately, the exact timing of the reserves replenishment is unknown.

Yes! Just advertise our services by using the referral link you receive after signing up on various forums and social networks and by recommending us to your friends and coworkers.

No. Swapnology’s partner program is a single-level program.